AI customer support agent that answers from your own data
Answer customers around the clock on your website and WhatsApp, resolve routine requests through your systems, and pass complex cases to your team with full context.
Our AI customer support agent answers your customers' questions around the clock using your own help articles, policies, product data and order systems. It works on your website, in your app and on WhatsApp, and it hands conversations to your team whenever a person is the better choice.
Unlike a scripted bot built from fixed menus, the agent understands questions written in everyday language, finds the answer in your approved content and replies in the customer's language. It can also take actions, such as checking an order, rescheduling an appointment or opening a ticket, through secure connections to your systems.
We set it up, test it against real questions from your inbox and keep improving it after launch. Subscribe to a managed agent, license the code to run in your own cloud, or have us build a custom agent for complex workflows.
Everything you need to run it
Website and in-app chat
An AI chatbot for website and app visitors, styled to your brand, that answers questions, shows links and product cards, collects lead details and opens a live chat with your team when needed.
WhatsApp and social channels
The same agent answers on WhatsApp, Instagram and Facebook Messenger through official business APIs, so customers get consistent answers wherever they choose to message you, day or night.
Agent inbox
Your support team takes over in a shared inbox that works as a simple AI helpdesk, with the full transcript, customer details and suggested replies, or keeps working in the helpdesk you already use.
Admin and training console
Add knowledge sources, review answers, correct mistakes, set rules for handoff and tone, and see the questions customers ask most and where the agent needs better content.
Features that do the heavy lifting
Answers grounded in your data
The agent retrieves answers from your help center, PDFs, website pages, product catalog and policies, replies only from those sources, and links to where the information came from.
Actions through your systems
Connect order, booking, billing and CRM systems through APIs so the agent can check status, update details, book appointments or start returns, with approvals for sensitive steps.
Human handoff
As an AI agent with human handoff built in, it passes conversations to your team on request, when its confidence is low or when a customer is upset, with full context attached.
Multilingual conversations
A multilingual AI chatbot that detects the customer's language and replies in it, including English, Hindi, Arabic and Spanish, even when your source content is written in one language.
Guardrails and tone
Set topics the agent must avoid, phrases it should never use and the tone it speaks in. When an answer is not in your content, it says so and offers a person instead of guessing.
Lead capture and qualification
On sales questions, the agent asks qualifying questions, recommends products or plans, books demos and sends qualified leads to your CRM or inbox in real time.
Privacy and security
Personal data can be masked before it reaches the language model, conversations are encrypted, and we use model providers and settings that do not train on your data.
Tickets and summaries
When an issue needs follow-up, the agent opens a ticket in your helpdesk with a clean summary, category and priority, so your team starts with context instead of questions.
Analytics and insights
Dashboards show conversation volume, resolution and handoff rates, satisfaction scores and the top unanswered questions, which point straight to content gaps worth fixing.
Continuous improvement
Review conversations, correct weak answers in a few clicks and add missing content, then rerun the test set, so answer quality keeps improving after launch.
Business benefits
Help at any hour
Customers get accurate answers at night, on weekends and during sales peaks, without you adding shifts or making them wait in a queue for simple questions.
A lighter load for your team
Routine questions about orders, policies and bookings are resolved automatically, so support staff spend their time on complex issues where a human makes the difference.
Consistent, on-brand answers
Every reply draws on the same approved content and follows your tone rules, avoiding the mixed answers customers sometimes get from different staff or shifts.
Insight into what customers need
Conversation analytics reveal recurring problems, confusing policies and missing information, giving product, marketing and operations teams a clear list of fixes to prioritize each month.
Simple monthly pricing
Pick a plan, see a live demo first, and upgrade any time.
Starter Most popular
An AI assistant for your website that answers questions and captures leads.
- Website chat widget
- Trained on your website and FAQs
- Leads sent to your email
- Monthly conversation report
Business
For teams that need WhatsApp, integrations and human handoff.
- Website and WhatsApp
- CRM and helpdesk integration
- Human handoff to your team
- Multiple languages
Prices in INR per month, exclusive of taxes. International pricing on request.
From demo to launch
Built on a modern stack
Related solutions
Services that go with it
AI Support Agent: FAQ
How much does an AI customer support agent cost?
A custom AI chatbot for customer service like this typically costs $3,000 to $25,000 or more to build, depending on channels, knowledge sources, system integrations, languages and the actions it can take. A managed subscription turns that into a monthly fee. Model usage is billed by volume, so running costs grow with conversations. You get a fixed quote once we have run a free consultation and demo.
How do you stop the AI from giving wrong answers?
We ground every answer in your approved content, so the agent retrieves facts from your documents and systems instead of relying on general model knowledge. Answers can include source links, low-confidence replies trigger a handoff, and guardrails block off-topic or risky responses. Before launch we test it against real questions from your inbox. No AI is perfect, so we design it to admit what it does not know.
Can the AI agent hand conversations to a human?
Yes. Handoff can happen when the customer asks for a person, when the agent's confidence is low, when sentiment turns negative, or for topics you reserve for staff, such as refunds above a set amount. Your team receives the full transcript, customer details and a summary in the shared inbox or your helpdesk, so customers do not have to repeat themselves.
Is our customer data safe with an AI agent?
We design for privacy from the start. Personal data can be masked before it reaches the model, data stays encrypted in storage and during transfer, access is role-based, and logs follow your retention policy. We use model APIs whose terms exclude training on your data, or open models such as Llama hosted in your own cloud, and the setup is built to support GDPR and similar laws.
Can it work as a WhatsApp AI chatbot?
Yes. We connect the agent to the WhatsApp Business Platform, so it answers customer messages, sends order updates and hands chats to your team inside the same thread. Messages your business starts need templates approved by Meta, which we help you set up. The same knowledge base also powers Instagram, Facebook Messenger, your website and your mobile app.
How quickly can an AI support agent go live?
A first version answering from your knowledge base typically goes live in two to four weeks. Adding actions such as order lookups, bookings or refunds through your systems usually takes another two to six weeks, depending on API access and testing. Customer service automation works best when you start focused, so we often launch on one channel and expand from there.
See it live.
Book a free demo.
We'll walk you through the platform with your own use case and show exactly how it would look with your brand.